We may use SMS text messaging for certain types of communication with you, including appointment reminders, customer service, billing, and other administrative requests.
Providing us with your mobile phone number is optional. It will not affect our services to you. By entering your phone number, you agree to receive informational SMS messages from Creativity Transforms, PLLC. Message frequency varies. Message and data rates may apply. For help, email us at hello@creativetherapyatx.com. You can opt out at any time by replying STOP.
Information collected:
We may collect information, such as name, phone number, and email address.
Use of information collected:
We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.
Sharing of information collected:
Mobile information will NOT be shared with third parties/affiliates for marketing/promotional purposes. This includes text messaging opt-in data and consent.
As a current or prospective client, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. All policies are followed as per CTIA guidelines 5.2.1.
If, at any time, you want your information to be removed or want to contact us for any privacy-related queries, you can do so via our email address (hello@creativetherapyatx.com) or via U.S. mail (5524 Bee Caves Rd., Ste E3, West Lake Hills, TX, 78746).
The No Surprises Act was created to prevent consumers from receiving “surprise” medical bills from out-of-network providers. Under this act, clients who do not have insurance, or who are not using their insurance, have the right to receive a “Good Faith Estimate” that explains how much their medical care will cost: https://www.cms.gov/nosurprises
This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for a service. The estimate is based on information known at the time the estimate was created. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill.
If you are billed for more than this Good Faith Estimate, you have the right to dispute the bill. You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available. You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS).
If you choose to use the dispute resolution process, you must start the dispute within 120 calendar days of the date on the original bill. There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will only pay the price on the Good Faith Estimate. If the agency disagrees with you/agrees with the health care provider, you will have to pay the higher amount. To learn more/start the process, go to www.cms.gov/nosurprises or call HHS at 800-368-1019.
The Texas Administrative Code, Title 22, Chapter 681.48, requires that you are provided with the following information if you believe your counselor has engaged in an ethical violation. If you would like to report it, please contact the Texas State Board of Examiners of Professional Counselors at 333 Guadalupe St., Tower 3, Room 900, Austin, TX 78701 or at 800-821-3205. For more information, read here: https://www.bhec.texas.gov/discipline-and-complaints/index.html